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Customer Success Lead - Kiewit Technology Group

Location: 

Remote, US

Requisition ID: 119950 

Job Level: Mid Level 

Department: Information Technology 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

The Customer Success Lead plays a pivotal role in assisting end users with the adoption of our software products.  Primary responsibility is to train field users on the KTG Supported tools.  Additional responsibilities include bringing feedback from the training sites to KTG in order to continually improve the cloud platform foundations, partnering with the business to provide technology solutions, and staying current with Kiewit’s technology updates and product enhancements. The Product Adoption Lead(s) will work closely with field users, product owners, and product managers to create and influence our cutting-edge technology-based construction and engineering tools.

 

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.  

District Overview

Kiewit Technology Group’s (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit’s business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location

This position will be based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting.  This position has a hybrid schedule that includes an option of working from home part of the time.

Responsibilities

•    Facilitate and execute teaching sessions onsite and online with end users.  
•    Improve customer knowledge of our products and their features, and other KTG services.
•    Understanding the translation of business processes to technical specification, requirements, and solutions.
•    Ensure technology offerings align with business goals and objectives.  Advocate for solutions to promote adoption
•    As the single conduit for feedback between the districts, jobs, and KTG, identify technology hurdles, funnel feedback to the appropriate KTG teams, and track and communicate status of progress on action items and/or deliverables back to end users.
•    Develop and maintain proficiency in the company’s software applications and core technologies.  
•    Collaborate with Product Adoption team members and subject matter experts to maintain and update existing courses as needed.
•    Stay informed as to where the industry and software options are going in the future
•    Understand and follow processes, procedures, and internal controls
•    Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism.
•    Proficient in time management, planning and prioritization. 
•    Ability to identify skills, knowledge, and information gaps of a customer base and create or suggest appropriate learning experiences to close those gaps.
•    Customer Centric mindset
•    Maintain training documentation and materials.

#LI-SF1

Qualifications

•    3+ years of facilitation and/or training experience with adult learners.
•    Bachelor’s degree and/or equivalent experience
•    Strong understanding of emerging technologies, standards, and best practices.
•    Embraces technology and has a passion to learn and teach others.  
•    Ability to be impactful with both small and large audiences.
•    Is a change agent and is willing to provide input to drive process improvements.
•    Ability to present complex technical information in a clear and concise manner to a variety of audiences.
•    Ability to learn district processes and tools and incorporate those processes into new technology and training documentation.
•    Ability to lead, influence, and motivate end user to achieve results.
•    Excellent communication skills, both written and verbal.  Able to communicate in a professional manner.
•    Must be able to Travel 25-50% in a month, including some weekends, throughout all North America.
•    Demonstrated soft skills
•    Experience facilitating or training adult learners on software systems preferred
•    Experience in the construction industry preferred
•    Bilingual in both English and Spanish preferred

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.


Nearest Major Market: Eugene

Job Segment: Engineer, Cloud, Construction, Customer Service, Engineering, Technology