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TG Service Technician - Kiewit Technology Group

Location: 

Omaha, NE, US

Requisition ID: 125041 

Job Level: Mid Level 

Department: Information Technology 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

The Service Technician’s primary responsibility is to provide deskside and remote support to Kiewit employees, partners, contractors working for Kiewit and job site subcontractors (where/when applicable).  This position supports and assists with implementing Kiewit Technology Group policies and procedures.  

District Overview

Kiewit Technology Group’s (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit’s business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location

This position will be based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

  • Provides tier 2 technical support for end user computing needs
  • Monitor the ServiceNow ticketing system for technical support requests, incidents and projects.
  • Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer’s satisfaction
  • Create ServiceNow tickets for work performed that was not customer submitted
  • Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow
  • Create and maintain technical documentation related to various support activities and projects
  • Assist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning as needed
  • Assist with various Kiewit Technology Group initiatives or projects
  • Provide clear, relevant, consistent and proactive communication with all stakeholders
  • Prioritize and organize work to meet requirements, goals and deadlines
  • Recognize and escalate issues, risks and/or concerns
  • Provide hardware and software training for customers
  • Establish and maintain a professional relationship with customers and team members
  • Provide a high level of customer service always

Qualifications

  • Must possess and maintain a valid driver’s license
  • Have a strong desire and ability to learn new things
  • Possess an inquisitive and engineering mindset focused on both the how and the why a problem is occurring
  • Expertise with remote support processes and capabilities
  • Extensive application support experience with common enterprise applications, along with basic networking, Active Directory, and hardware troubleshooting skills
  • Strong ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools
  • Powershell or other scripting language and the demonstrated ability to use and create simple scripts
  • Unattended install package creation and troubleshooting skills
  • Must have excellent verbal and written communication skills
  • Ability to work under pressure and at a fast pace
  • Ability to multi-task
  • Ownership mentality for owning a problem or issue all the way from initial contact to customer resolution
  • Must have good attention to detail
  • Must have good organizational skills
  • Must be able to lift and move heavy objects (40+ lbs)
  • Proficient with Microsoft Operating, Online and Back Office systems
  • Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks
  • Must provide high levels of customer service always
  • Work well individually and with teams
  • Capable of using attentive and active listening skills to gather requirements and assess situations
  • Ability to travel for various lengths of time is preferred
  • 1+ years of experience with technical support and trouble shooting is preferred 
  • Associate degree in Computer Information or Technology Certificate preferred or equivalent combination of education and experience

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.


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