Sr Support Analyst, SAP Plant Maintenance and Equip Tools Mgmt: Kiewit Technology Group

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Date: Jan 10, 2019

Location: Omaha, NE, US

Company: Kiewit

Requisition ID: 78852

Position Overview: The Sr. Support Analyst is responsible for the daily production support and maintenance of Kiewit’s Construction Equipment and Fleet Management suite of software products.  The successful candidate will resolve incidents and complete service requests within the established service level expectations and provide best practice recommendations. This position will report to an Application Support Supervisor within the Kiewit Technology Group Operations organization.

District Overview: Kiewit Technology Group’s (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit’s business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location: 12720 I Street, Omaha, NE 68137

• Provide front-line primary technical support to end users on various issues/problems
• Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
• Check, validate and update ticket documentation
• Quickly and accurately prioritize incidents and follow internal incident management protocol
• Troubleshoot and resolve tickets within defined service level expectations
• Engage in appropriate escalation management activities
• Work with IT vendors/hosting partners as needed to gain issue resolution and ensure performance of 3rd party solutions
• Work collaboratively with Kiewit Technology Group teams to ensure communications and processes are completed with seamless service delivery
• Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support
• Provide quality customer service to all customers
• Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
• Maintain application/system configuration
• Be an example and mentor to other team members
• Engage with internal project teams to ensure a smooth transition of new and enhanced products to the operations organization
• Have the willingness to learn and support a variety of Kiewit products both SAP and Non SAP
• Create and update support documentation

• Bachelor’s degree in technology related field preferred
• Highly motivated, self-starting and self-directed
• Minimum six (6) years experience in information technology, preferably with a portion of this experience being in a support role
• Minimum four (4) years advanced experience in SAP Plant Maintenance (PM) and Equipment & Tools Management (ETM)
• Knowledge of integrations between SAP Modules (ETM, PM, MM, SD, FICO)
• Knowledge of Workflows, ABAP, IDOCS and PI
• Strong understanding of incident and problem management
• Ability to multi-task, work independently and as a part of multiple teams
• Ability to manage a variety of technically challenging tasks effectively
• Strong analytical and problem-solving skills; ability to solve unique problems with creative solutions
• Must be able to develop specific goals and plans to prioritize, organize and accomplish work efficiently
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards
• Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
• Experience supporting mobile technologies is a plus
• Technical/Functional or ABAP background is a plus

About Kiewit 
As one of North America's largest, most respected construction and engineering organizations, with 2017 revenues of $8.7 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 22,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We’re Different
•    Consistently ranked within the top five of the “Top 400 Contractors” according to Engineering News-Record 
•    Top-tier health, dental and vision insurance available from Day One of employment
•    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
•    Our employees are entitled to accrue at least 20 days paid time off each year
•    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Technical Support, Plant, Maintenance, Help Desk, Information Technology, Technology, Manufacturing

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