Service Delivery Technician - Kiewit Technology Group

Position Overview

As a Technology Group Support Specialist, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization.  Tasks include handling inbound calls, cases, and chat requests covering a variety of services. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities.

District Overview

Kiewit Technology Group’s (KTG) mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys apps to the field that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses the Kiewit Management System (KMS), which includes systems and tools that manage every part of Kiewit’s business and lifecycle of a project, to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. Every day our employees make an impact the efficiency of the iconic projects Kiewit builds and you can too.

Location

This position will be based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

• Provides general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possible
• Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customer
• Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
• Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
• Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.
• Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately
• Reliable and consistent attendance
• Support and participate in collaboration activities to promote and implement continuous process improvement
• Other duties as assigned

Qualifications

• 0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users
• Working knowledge of computers and experience in the use of the Microsoft suite
• Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
• Highly motivated and self-directed; initiative and a sense of urgency to get things done
• Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
• Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
• Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization

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