Platform Administrator (Tier 2 Support)

Position Overview

As Platform Administrator, you will be responsible for providing technical support and customer service to all areas of the Kiewit organization. Tasks include handling escalated customer issues covering a variety of services. This is a position on a newly formed team looking for self-starters who are actively looking to take on issues and resolve them in a timely manner. 

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions. 

Location

This position is located at 12312 Port Grace Blvd, La Vista, NE 68128

Responsibilities

• Provides technical support and troubleshooting, resolving issues in a timely manner.
• Collaborates with technology teams and business users to efficiently and effectively resolve issues and escalate when necessary.
• Keep security focus while administering and providing access to business-critical platforms.
• Diagnoses and resolves technical issues promptly to minimize downtime and maintain system integrity.
• Performs routine checks and maintenance tasks to ensure the health and functionality of IT systems.
• Develops and updates a knowledge base of common issues and solutions for tier 1 technicians where necessary.
• Reliable and consistent attendance
   

Qualifications

• High School Diploma / GED
• 2-4 years working in a technical environment, administering systems and providing customer service.
• Technical knowledge and troubleshooting experience with common business technologies (exchange, network drives, system configuration)
• Ability to manage permissions groups and actively troubleshoot firewall applications.
• Highly motivated to resolve issues, take initiative, and organize work.
• Nice to have: experience with scripting and automation technologies
• Ability to follow Kiewit standards and policies.

Other requirements:

• Work 9-6 p.m. CST to support customers in different areas of the United States
• Be available for on call rotation as necessary