KBS - Field Support Specialist

Position Overview

As the Field Support Specialist, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization.  Tasks include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS.  It is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities. The KBS Field Support team provides the front-end support for all departments within Kiewit Business Services and is part of the Organizational Services Department. 

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.

District Overview

Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value.   Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.

Location

This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

Primary Roles and Responsibilities
-    Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
-    Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
-    Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.
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-    Understand and follow processes, procedures and internal controls 
-    Reliable and consistent attendance
 

Secondary Roles and Responsibilities
-    Support and participate in collaboration activities to promote and implement continuous process improvement
-    Perform other job related tasks as needed or assigned

Qualifications

Required Qualifications 
-    Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
-    Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
-    Highly motivated and self-directed; initiative and a sense of urgency to get things done
-    Attention to detail with ability to recognize discrepancies
-    Excellent analytical, math and organizational skills
-    Ability to understand and follow process and controls
-    Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
-    Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
-    Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
-    Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
Preferred Qualifications
-    College Degree in business or related field
-    Previous SAP experience
-    Prior work experience in a shared services environment