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Help Desk Analyst - Kiewit Technology Group

Location: 

Omaha, NE, US

Requisition ID: 153699 

Job Level: Entry Level 

Home District/Group: DHO Information Technology Group 

Department: Information Technology 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

The Help Desk Analyst, will be a technical resource responsible for providing secure and timely access to Kiewit resources.   The primary responsibility of this position is the daily monitoring, review and resolution of computer application and system access requests.  This position will also contribute towards the creation of some technical AM documentation, and provide oversight of new and existing policies, standards and practices, ensuring the underlying policies and procedures are supported. This position will report to the AM Lead Associate.  The AM team supports several enterprise tools and systems that are the backbone for many of the critical applications and business processes at Kiewit.  The AM team ensures and enhances the confidentiality, integrity and availability of Kiewit’s technological resources, systems and tools while demonstrating the department’s vision and alignment to business objectives and strategy. 

 

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day. 

Location

This position will be based out of our Kiewit Business Center at 12720 I Street. Omaha, NE. This is a shared service center in a professional office setting. 

Responsibilities

  • Ability to manage and prioritize access requests to ensure the right users have access to the right data at the right time  
  • Customer first attitude that supports end users directly when needed 
  • Collaborative team player that works well with immediate peers, business users and other IT teams 
  • Daily access related problem-solving using Microsoft Active Directory, SharePoint, Exchange, SAP and internal Kiewit applications 
  • Demonstrates a critical eye towards access related requests to ensure compliance with corporate policies and procedures 
  • Strategy, planning, and operational excellence through continuous improvement and automation 
  • Provides guidance and awareness of secure solutions and requirements 
  • Continuous documentation updates to ensure consistency throughout the department 
  • Document and conform to processes related to security monitoring and detection 
  • Prioritize workflow, addressing technical and non-technical escalations and satisfaction  
  • Customer service focus 
  • Participates in knowledge sharing with other analysts to develop various levels of skill sets on the team 
  • Interface with technical personnel and other teams as required 

Qualifications

  • A minimum of two years in an IT related position
  • AM and/or Help Desk experience preferred
  • Microsoft Active Directory user and group management experience 
  • O365/Azure AD and Exchange experience a plus 
  • Familiarity with SAP Tools preferred: ERP, CRM, DEP Master Data and IDM  
  • Natural curiosity and a desire to continually learn and improve 
  • Excellent interpersonal, oral, and written communication skills 
  • Must be able to identify issues, obtain relevant information, relate and compare data from different sources. 
  • Must be able to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem 
  • Must have the ability to write technical information in a clear and concise manner and to be able to convey information appropriately for a variety of audiences 
  • Must be highly motivated, self-starting and self-directed with the ability to multi-task, work independently and as a part of multiple teams 
  • Ability to work off-hours when required. 

#LI-KM

Other requirements:

 

  • Regular, reliable attendance .
  • Work productively and meet deadlines in a timely manner.
  • Communicate and interact effectively and professionally with supervisors, employees and others; individually or in a team environment.
  • Perform work safely and effectively.

 

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

 

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Help Desk, Information Technology, SAP, ERP, Technology, Entry Level