HCM Coordinator

Position Overview

As an HCM Coordinator, you will be part of the Field Support team that provides front-end support for all departments within Kiewit Business Services.  You will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization.  Responsibilities include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS, including AP, Time, Payroll, HCM, Card & Concur services, and more.  This is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities.  This is a great opportunity to get your foot in the door and learn all aspects of our business and to help prepare you for a long, successful career with Kiewit.

District Overview

Kiewit Business Services is a cross-functional organization allowing growth and movement across different business services. Our shared service model empowers you to solve real business problems, innovate new solutions and drive organizational change while finding your path. We do this through open and accessible leadership, offering opportunities across teams and business services, committee involvement and a focus on customer service and continuous improvement.

Location

This position is based out of our Kiewit Business Center at 7700 Eastport Parkway La Vista, NE 68128.

Responsibilities

•    Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
•    Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
•    Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.
•    Understand and follow processes, procedures, and internal controls 
•    Reliable and consistent attendance
•    Support and participate in collaboration activities to promote and implement continuous process improvement
•    Perform other job-related tasks as needed or assigned

Qualifications

•    Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
•    Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
•    Highly motivated and self-directed; initiative and a sense of urgency to get things done
•    Attention to detail with the ability to recognize discrepancies
•    Excellent analytical, math and organization skills
•    Ability to understand and follow process and controls
•    Ability to work with a high degree of accuracy with minimal supervision in a fast-paced, high volume environment
•    Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
•    Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
•    Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
•    Travel as needed (<5%)
•    College Degree in business or related field preferred
•    Previous SAP experience preferred
•    Prior work experience in a shared services environment preferred