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Field Support Specialist - Kiewit Business Services

Location: 

Omaha, NE, US

Requisition ID: 125840 

Job Level: Entry Level 

Department: Shared Services 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

Kiewit is one of North America's largest and most respected construction and engineering organizations. With its roots dating back to 1884, the employee-owned company operates through a network of offices and projects in the United States, Canada and Australia. Kiewit offers construction and engineering services in a variety of markets including transportation, water/wastewater, power, oil, gas and chemical, building and mining. Kiewit had 2014 revenues of $10.4 billion and employs around 25,700 staff and craft employees.
This is your chance to join the best construction, mining and engineering organization on earth that was recently named to Forbes America’s Best Employers, Aon Hewitt Top Companies for Leaders, and Fortune World’s Most Admired Companies!  Picture yourself at a financially stable company that has been profitable for more than 130 years!  Endless opportunity for career growth and development.  If this sounds like a match for you, apply with us today!
Other benefits of joining our team include:
-    Benefits coverage from DAY ONE of employment
-    Eligible to accrue 20 days’ Paid Time Off in your first year, 8 paid holidays
-    Our employees pay less than 10% of the cost of Benefits, with participation in our Wellness Program
-    We contribute up to 10% of your salary into your 401K for retirement
-    We spend an average of $80M on training and developing our people each year
-    We reimburse up to $5,250 per year in outside tuition costs

 

The Field Support Specialist is responsible for providing outstanding support and customer service to all areas of the Kiewit organization.  Tasks include handling inbound calls, cases, and chat requests covering a variety of services provided by KBS.  It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities.  

District Overview

Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value.   Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.

The KBS Field Support team provides the front end support for all departments within Kiewit Business Services. Field Support is part of the Organizational Services Department.

Location

This position is based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

  • Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
  • Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
  • Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects
  • Understand and follow processes, procedures and internal controls 
  • Reliable and consistent attendance
  • Support and participate in collaboration activities to promote and implement continuous process improvement
  • Perform other job related tasks as needed or assigned

Qualifications

  • Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
  • Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
  • Highly motivated and self-directed; initiative and a sense of urgency to get things done
  • Attention to detail with ability to recognize discrepancies
  • Excellent analytical, math and organization skills
  • Ability to understand and follow process and controls
  • Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
  • Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
  • Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
  • Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
  • Travel as needed (travel < 5%)
  • Sitting for long periods of time
  • Lifting, stooping, bending, reaching, climbing stairs, etc. 
  • Reading from a computer or laptop monitor for several hours including fonts of various sizes from a variety of sources
  • Must hold valid US Passport (if traveling to Canada, Mexico, etc.) 
  • College Degree in business or related field preferred
  • Previous SAP experience preferred
  • Prior work experience in a shared services environment preferred

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Accounts Payable, Field Service, Engineer, ERP, Accounts Receivable, Finance, Manufacturing, Engineering, Technology