Edge Compute Desktop Support - Kiewit Technology Group

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Date: Apr 3, 2019

Location: Omaha, NE, US

Company: Kiewit

Requisition ID: 79806

Position Summary:
The Service Technician’s primary responsibility is to provide Tier 2 deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable).

Responsibilities:
•    Provides tier 2 technical support for end user computing needs
•    Monitor the ServiceNow ticketing system for technical support requests, incidents and projects.
•    Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer’s satisfaction
•    Create ServiceNow tickets for work performed that was not customer submitted
•    Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow
•    Create and maintain technical documentation related to various support activities and projects
•    Assist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning as needed
•    Assist with various Kiewit Technology Group initiatives or projects
•    Provide clear, relevant, consistent and proactive communication with all stakeholders
•    Prioritize and organize work to meet requirements, goals and deadlines
•    Recognize and escalate issues, risks and/or concerns
•    Provide hardware and software training for customers
•    Establish and maintain a professional relationship with customers and team members
•    Provide a high level of customer service always
•    Responsible for driving efficiency thorough repeatable process and light automation for the rest of the team.

Requirements:
•    1 years’ experience working in desktop or service desk support 
•    Must have predictable and reliable attendance.
•    Have a strong desire and ability to learn new things.
•    Possess an inquisitive and engineering mindset focused on both the how and the why a problem is occurring.
•    Knowledge of remote support processes and capabilities.
•    Application support experience with common enterprise applications, along with basic networking, Active Directory, 3D Modeling, and hardware troubleshooting skills.
•    Ability to diagnose complex issues (log files, event viewer, and familiarity with a wide range of diagnostic tools).
•    PowerShell or other scripting language and the demonstrated ability to use and create simple scripts.
•    Ability to quick and consistently automate or standardize new simple process flows and train staff on their usage.
•    Must have excellent verbal and written communication skills.
•    Ability to work under pressure and at a fast pace.
•    Ability to multi-task and focus on the highest priority items
•    Ownership mentality for owning a problem or issue all the way from initial contact to customer resolution.
•    Must have good attention to detail.
•    Must have good organizational skills.
•    Must be able to lift 40 lbs. and move heavy objects
•    Proficient with Microsoft Operating Systems, Online and Back Office systems.
•    Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
•    Must provide high levels of customer service always.
•    Work well individually and with teams.
•    Capable of using attentive and active listening skills to gather requirements and assess situations.
•    Ability to travel (Less than 10%)

Preferred:
•       Associate degree in Computer Information or Technology Certificate

About Kiewit 
As one of North America's largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We’re Different
•    Consistently ranked within the top five of the “Top 400 Contractors” according to Engineering News-Record 
•    Top-tier health, dental and vision insurance available from Day One of employment
•    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
•    Our employees are entitled to accrue at least 20 days paid time off each year
•    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Technical Support, Engineer, Service Desk, ERP, Water Treatment, Technology, Engineering, Customer Service

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