Onboarding/Employee Services Supervisor

Position Overview

Kiewit has grown exponentially over the last 5 years, with over 4300 hires this year and more planned for 2023.  As our organization expands, our Onboarding and Employee Services must grow and evolve to support the workforce.  As a result, we are looking for Two (2) Supervisors for our Employee Services/Onboarding team, which is part of our HR Service Center that provides optimal customer solution support for our new hire population, and resolves inquiries from Kiewit’s existing employees, candidates, and operations across the organization. In these roles, you will play an instrumental role in the continual growth and transformation of our employee shared services operating model and create best practices as we continue to transform and grow.  As a Supervisor in either role, you will be expected to coach, lead and manage the performance of your team, working in a fast paced, highly transactional/high volume environment, while utilizing data to drive decisions and improve efficiencies.  We seek strong HR professionals that are influencers, passionate about the employee experience and run at problems! 

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada, and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people, and we offer them diverse career opportunities, strong leadership, and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too. 

District Overview

HR Operations is an integral partner and service provider at Kiewit.  In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence.  Our vision is to be a best-in-class international HR organization. 

Location

Kiewit has its headquarters in Omaha, NE and operates across North America via regional locations.  This position can be based out of our headquarters in Omaha, Nebraska, or Lenexa Kansas.  This is not a remote position but we offer Hybrid work schedules.  This is a shared service center in a professional office setting. 

Responsibilities

• Lead a team of Talent Advisors that provide first line of HR support through our ASK HR portal Provide advice and support to managers and individual contributors to address HR related questions and manage situations that result in the best possible outcomes for the company, teams, and people.
• Directly manage, coach, and develop a team of HR Advisors located in various locations in North America that are responsible for onboarding, offboarding, and providing HR operational support to staff. 
• Work proactively with stakeholders across a global team to ensure an integrated approach to HR service delivery and ensure optimal performance and consistency that promotes a culture of excellent service and employee experience.
• Leveraging data and reports, you will identify trends to influence the business to embrace change positively and what drives employee experience.
• Support Process Improvement: Develop and evolve processes and procedures and maintain/update existing procedures. Contribute to evaluating, developing, and enhancing company policies as necessary. Continue to make things better!
• Develop, implement, and audit HR administrative policies and procedures which minimize company risk and meet all audit and compliance standards.
• Establish and implement customer service standards for functional area; resolve operational customer service issues, making decisions that include multiple perspectives and solve underlying problems. 
• Develop professional and polished communications for use with our clients and stakeholders with an eye for developing and maintaining our brand.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or related field required
• 5+ years of HR experience with broad based HR knowledge required
• Candidates with strong background in Supervising talent in any or all of the following:  Onboarding Services, Employee Services, Recruiting/Talent Acquisition/Talent Management, or Leave Management strongly preferred
• Minimum of 2 years directly supervising/leading a diverse team of employees, preferably in multiple locations across different locales, cultures, or countries in a fast-paced, high growth environment.  
• Experience delivering consistent and timely training, guidance, and feedback to encourage and promote success and growth for employees, through regular development conversations as well as identification of development opportunities for a team
• Experience with ServiceNow or similar platform preferred
• Demonstrated experience in process improvement, exhibiting strong operational rigor.  Experience and ability to examine and improve procedures, design new strategies and develop sound protocols 
• Ability to build strong cross-functional partnerships with other Centers of Excellence and operational partners
• Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then doing it
• Must be agile, adaptable to change, with the ability to flourish and navigate in a rapidly changing organization and operate comfortably with ambiguity and complexity

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