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HR Shared Services Supervisor


Lenexa, KS, US Omaha, NE, US

Requisition ID: 159479 

Job Level: Mid Level 

Home District/Group: DHO HR Operations 

Department: Human Resources 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

Are you looking for a career with purpose? Your search ends today. As an HR Shared Services Supervisor, you will be a part of a growing and evolving global HR Service Center that advises, provides optimal customer solution support, and resolves inquiries from Kiewit’s employees, candidates, and operations across the organization. You will play an instrumental role in the continual growth and transformation of the employee shared services operating model and create best practices as we continue to transform and grow. 

If you thrive in a fast-paced environment where you can utilize data, drive decisions while influencing stakeholders and are passionate about employee experience then please read on and apply! 

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too. 

District Overview

HR Operations is an integral partner and service provider at Kiewit.  In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence.  Our vision is to be a best-in-class international HR organization. 


Kiewit has its headquarters in Omaha, NE and operates across North America via regional locations.  This position can be based out of our headquarters in Omaha, Nebraska, or Lenexa Kansas.  This is a shared service center in a professional office setting. 


Provide advice and support to managers and individual contributors to address HR related questions and manage situations that result in the best possible outcomes for the company, teams, and people.
Directly manage, coach, and develop a team of HR Advisors located in Canada, US, and Mexico that are responsible for onboarding, offboarding, and providing HR operational support to staff. 
Work proactively with stakeholders across a global team to ensure an integrated approach to HR service delivery and ensure optimal performance and consistency that promotes a culture of excellent service and employee experience.
Leveraging data and reports, you will identify trends to influence the business to embrace change positively and what drives employee experience.
Support Process Improvement: Develop and evolve processes and procedures and maintain/update existing procedures. Contribute to evaluating, developing and enhancing company policies as necessary. Continue to make things better!
Develop, implement and audit HR administrative policies and procedures which minimize company risk and meet all audit and compliance standards.
Establish and implement customer service standards for functional area; resolve operational customer service issues, making decisions that include multiple perspectives and solve underlying problems. 
Develop professional and polished communications for use with our clients and stakeholders with an eye for developing and maintaining our brand.


  • Bachelor’s degree in Business Administration, human resources management, or related field required.  
  • 5+ years of related service center experience required in human resources, customer service, or solution center delivery required
  • Experience directly supervising/leading a diverse team of employees, with multiple locations across different locales, cultures or countries.  Experience delivering consistent and timely training, guidance and feedback to encourage and promote success and growth for employees, through regular development conversations as well as identification of development opportunities for a team.
  • Experience with ServiceNow platform preferred
  • Demonstrated experience in process improvement, exhibiting strong operational rigor
  • Ability to build strong cross-functional partnerships with other Centers of Excellence and operational partners
  • Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then doing it.
  • Experience using data to drive decisions highly desired
  • Excellent relationship/team building skills with proven ability to examine procedures, design new strategies, develop sound protocols
  • Demonstrated project management and continuous improvement skills.
  • Must be agile, adaptable to change, and able to multitask in a fast-paced, high growth environment.
  • Professionalism and ability to maintain confidentiality
  • Ability to flourish and navigate in a rapidly changing organization and operate comfortably with ambiguity and complexity


Other Requirements:
•    Regular, reliable attendance
•    Work productively and meet deadlines timely
•    Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
•    Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
•    Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

There’s no limit to what you’ll do at Kiewit. Whether you’re building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people’s lives for generations to come. 

Here you’ll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities. 

We offer our full-time staff employees a comprehensive benefits package that’s among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.

Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.  

We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.

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