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HR Shared Services Supervisor: HR Operations


Laval, Quebec, CA

Requisition ID: 120161 

Job Level: Mid Level 

Department: Human Resources 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

Are you looking for a career with purpose? Your search ends today. As an HR Shared Services Supervisor, you will be a part of a growing and evolving global HR Service Center that advises, provides optimal customer solution support, and resolved inquiries to Kiewit’s employees, candidates, and operations across the organization. You will play an instrumental role in the continual growth and transformation of the operating model and creating best practices as we continue to transform and grow.

If you thrive in a fast paced environment where you can utilize data, drive decisions while influencing stakeholders and are passionate about employee experience then please read on and apply! #LI-GF1

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too. 

District Overview

HR Operations is an integral partner and service provider at Kiewit.  In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence.  Our vision is to be a best-in-class international HR organization. 


This position is based out Laval, QC


  • Provide advice and support to managers and individual contributors to address HR related questions and managing situations that result in the best possible outcomes for the company, teams, and people
  • Coach and advise members of the team on best practices and handle escalations that will arise
  • Work proactively with colleagues across a global team to ensure an integrated approach to HR service delivery and ensure optimal performance and consistency that promotes a culture of excellent service and employee experience
  • Leveraging data and reports, you will influence the business to embrace change positively and what drives employee experience
  • Process Improvement: Develop and evolve processes and procedures and maintain/update existing procedures. Contribute to evaluating, developing and enhance company policies as necessary. Continue to make things better!
  • Develop, implement and audit HR administrative policies and procedures which minimize company risk and meet all audit and compliance standards.
  • Systems & Operations: Providing support to ensure accuracy of employee data in internal HR systems
  • Strong analytical skills, including the understanding of metrics to support plans and monitor performance


  • Bachelor’s degree in Business Administration, human resources management, or related field 
  • 5-10 years of related service center experience required in human resources, customer service, solution center delivery
  • Deliver consistent and timely training, guidance, and feedback to encourage and promote associate success and growth through regular developmental conversations and identification of developmental opportunities.
  • Bilingual in French/English required
  • Very strong operational rigor and experience in process improvement
  • Ability to build strong cross-functional partnerships, including with other COE’s and operational partners
  • Experience with a diverse team with multiple locations across different locales, cultures, or countries
  • Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then doing it.
  • Experience with using data to drive decisions highly desired
  • Excellent relationship/team building skills with Proven ability to examine procedures, design new strategies, develop sound protocols
  • Demonstrated project management and continuous improvement skills.
  • Must be agile, adaptable to change, and able to multitask in a fast-paced, high growth environment
  • Professionalism and ability to maintain confidentiality
  • Must be proficient with MS Office software (Power Point, Excel, Word)
  • Experience with Service Now system required
  • Must be proficient with MS Office software (Power Point, Excel, Word)
  • Ability to flourish and navigate in a rapidly changing organization and operate comfortably with ambiguity and complexity

We believe in equal opportunity in employment practices without discrimination and comply with all laws regarding human rights in the provinces where we operate.

There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

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