IT Field Technician

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Date: Aug 1, 2019

Location: Gregory, TX, US

Company: Kiewit

Requisition ID: 80914

Responsibilities:
•    Monitor the ServiceNow ticketing system for technical support requests, incidents and projects in assigned office, job site and/or region.
•    Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer’s satisfaction.
•    Create ServiceNow tickets for work performed that was not customer submitted.
•    Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow.
•    Create and maintain technical documentation related to various support activities and projects.
•    Assist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning.
•    Maintain software lifecycle management including deploying, tracking, upgrading and maintenance (as needed for proprietary or district point solution software).
•    Assist with job site mobilization, site changes and demobilization as needed.
•    Oversee vendor activities, as needed, to ensure the work meets expectations.
•    Assist with various Kiewit Technology Group initiatives or projects.
•    Provide clear, relevant, consistent and proactive communication with all stakeholders. 
•    Prioritize and organize work to meet requirements, goals and deadlines.
•    Recognize and escalate issues, risks and/or concerns in a timely manner.
•    Provide hardware and software training for customers.
•    Procure hardware or software.
•    Establish and maintain a professional relationship with customers and team members.
•    Provide a high level of customer service at all times.

 

Qualifications: 
•    Associate's Degree in Computer Information or Technology Certificate or equivalent experience 
•    Must have excellent verbal and written communication skills.
•    Bilingual/Spanish speaking a plus
•    Ability to work under pressure and at a fast pace.
•    Must have good attention to detail.
•    Must have good organizational skills.
•    Must be able to lift and move heavy objects (40+ lbs).
•    Proficient with Microsoft Operating, Online and Back Office systems.
•    Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
•    Must provide high levels of customer service at all times.
•    Work well individually and with teams.
•    Capable of using attentive and active listening skills to gather requirements and assess situations.

About Kiewit 
As one of North America's largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We’re Different
•    Consistently ranked within the top five of the “Top 400 Contractors” according to Engineering News-Record 
•    Top-tier health, dental and vision insurance available from Day One of employment
•    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
•    Our employees are entitled to accrue at least 20 days paid time off each year
•    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Nearest Major Market: Corpus Christi

Job Segment: Technician, Engineer, Maintenance, Technical Support, Field Service, Technology, Engineering, Manufacturing

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