HR Specialist - Craft Services - Edmonton


Edmonton, AB, CA Calgary, AB, CA

Requisition ID: 171387 

Job Level: Entry Level 

Home District/Group: DHO HR Operations 

Department: Human Resources 

Market: Corporate Home Office 

Employment Type: Full Time 


Position Overview

We have a unique opportunity for a dynamic Human Resources Specialist to join our Field HR team. Someone with 0-3 years of HR experience, with great problem-solving skills, who has the ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment.  

As an HR Advisor, you will be responsible for providing high-level support to our employees regarding benefits, new hire administration, onboarding, and HR policies and procedures.  This position requires a well-rounded, detailed-oriented individual with excellent interpersonal skills. 

As an HR Specialist, you will serve as the first point of contact for employee assistance through our AskHR support portal, responding to employee questions and requests via telephone, chat, email, and drop-in face-to-face interactions.  You will obtain and provide requested information and take appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures, working closely with our field HR teams, employees and management. You will also support the department in the administration of assigned transactional work.

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.

District Overview

HR Operations is an integral partner and service provider at Kiewit. In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization.


This position is based out of Edmonton Alberta. This is a shared service center in a professional office setting.


• Professionally and accurately responds to written and oral inquiries from employees and managers regarding HR questions, issues, problems. This will include telephone, chat, e-mail, and drop-in face-to-face interactions
• Manages employee changes, special pays, employee updates, Tuition Reimbursement requests, and report requests
• Plans and conducts new hire orientation (in-person and remote sessions)
• Interfaces with Centers of Excellence partners to assist in the administration and support of employee issues and problems
• Quickly and accurately resolves cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures
• Escalates complex cases to achieve resolution
• Maintains a high degree of confidentiality


• 0-3 years of Human Resources experience
• Degree in Human Resources or related preferred
• Knowledge of various areas of human resources including benefits, employment, pay-related practices/process, and compensation
• Ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment
• Excellent communication and customer service skills
• Strong problem-solving skills
• Ability to maintain confidentiality
• Familiarity with HRIS systems a plus
• Ability to work with a diverse group of employees and individuals
• Excellent organizational and time management skills
• Ability to multi-task and prioritize multiple projects
• Strong analytical skills
• Ability to work independently or with a team
• High level of proficiency with Microsoft Office applications to include; Outlook, Word, Excel, and PowerPoint

Other Requirements:
•    Regular, reliable attendance
•    Work productively and meet deadlines timely
•    Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
•    Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
•    Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
•    May work at various different locations and conditions may vary

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We believe in equal opportunity in employment practices without discrimination and comply with all laws regarding human rights in the provinces where we operate.

There’s no limit to what you’ll do at Kiewit. Whether you’re building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people’s lives for generations to come. 

Here you’ll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities. 

We offer our full-time staff employees a comprehensive benefits package that’s among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.

Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.  

We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.

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