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Support Analyst - Kiewit Technology Group

Location: 

Omaha, NE, US

Requisition ID: 148844 

Job Level: Mid Level 

Home District/Group: DHO Information Technology Group 

Department: Information Technology 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

The Reporting Support Analyst is responsible for the daily production support and maintenance of Kiewit’s expansive portfolio of reports.  The successful candidate will resolve incidents, complete service requests within the established service level expectations and provide best practice recommendations. This position will report to a Support Supervisor within the Kiewit Technology Group organization.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day. 

Location

This position will be based out of our Kiewit Business Center at 12720 I Street. This is a shared service center in a professional office setting. 

Responsibilities

Essential Job Responsibilities:

  • Provide front-line primary technical support to end users
  • Actively engage in JAMS job monitoring \ alerting
  • Make timely decisions with well-developed judgment, considering alternatives, risks, and other critical decision factors
  • Check, validate, update ticket documentation
  • Quickly \ accurately prioritize incidents following internal incident management protocol
  • Troubleshoot \ resolve tickets within defined service level expectations
  • Work to transition new reports and solutions into the Support Team
  • Work collaboratively with a variety of Kiewit Technology Group teams
  • Pro-actively seek opportunities for continuous improvement
  • Maintain professional knowledge and skills through proactive self-study
  • Provide training and coaching to other team members
  • Create and update support documentation
  • Work on SSRS \ Power bi \ SQL Server \ IICS
  • Work On-Call

Qualifications

•    3-5 years' experience in software development or related information management role (mobile, custom,  and/or 3rd party) or equivalent role
•    Highly motivated and self-directed
•    Involvement with multiple custom developed product and project life cycle implementations.
•    Possess an understanding of information management project and quality control best practices
•    Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
•    Ability to maintain a clear focus on achieving results that meet professional and quality standards, within agreed timescales
•    Demonstrate initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards
•    Pro-actively seek opportunities for continuous improvement within the department and acting upon findings to initiate improvements
•    Knowledge of Visio, SharePoint and Microsoft Suite or similar products
 
Bonus Points:
•    Bachelor's degree in a technology related field 
•    Experience in implementation of enterprise products that satisfy construction related business needs
•    Knowledge of Agile Methodologies 
•    Possess an understanding of information technology project management best practices
•    Experience with mobile software development and integration with 3rd party solutions

Other requirements:

 

  • Regular, reliable attendance .
  • Work productively and meet deadlines in a timely manner.
  • Communicate and interact effectively and professionally with supervisors, employees and others; individually or in a team environment.
  • Perform work safely and effectively.

 

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

 

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Help Desk, Information Technology, Technical Support, Construction, Developer, Technology, Engineering