Systems Analyst II

Position Overview

At Kiewit, we build more than infrastructure—we build solutions that support our people and projects across North America. As a Systems Analyst II, you will play a key role in maintaining the reliability and performance of a broad portfolio of business-critical applications.
This position serves as a primary escalation point for complex technical issues and works closely with internal teams and external partners to deliver timely, effective solutions. Success in this role requires strong troubleshooting skills, a collaborative mindset, and a commitment to continuous improvement.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions. 

Location

This is a remote opportunity.

Responsibilities

• Advanced Application Support:
Troubleshoot and resolve complex application issues, including system errors, performance concerns, and software defects escalated from Level 1 support.
• Application & Platform Management:
Support and maintain over 400 applications across desktop and enterprise environments, including platforms such as ACC/Forma, ProjectWise, and Trimble.
• License Administration:
Manage user and server licensing across multiple vendor platforms, including assignments, renewals, and version upgrades.
• Incident Escalation:
Act as a second-level support resource, ensuring incidents are resolved within defined Service Level Agreements (SLAs) and communicating effectively with stakeholders.
• Vendor Coordination:
Partner with software vendors to support troubleshooting, licensing, and system updates, ensuring alignment with business needs.
• System Monitoring & Reliability:
Perform system health checks, monitor application performance, and implement improvements to enhance stability and efficiency.
• Documentation & Knowledge Sharing:
Create and maintain clear, actionable knowledge base documentation to support issue resolution and improve team effectiveness.
• Cross-Functional Collaboration:
Work closely with development teams, system administrators, and other KTG groups to deploy updates and resolve technical challenges.
• Team Support & Coverage:
Contribute to a team-oriented environment focused on shared knowledge, cross-training, and consistent support coverage for Kiewit employees and internal partners.

Qualifications

• Experience in application support, IT support, or a related technical field (Level 2 support experience preferred)
• Demonstrated ability to troubleshoot complex technical issues across multiple systems
• Familiarity with software licensing and vendor coordination processes
• Experience supporting engineering or construction-related applications is a plus
• Strong organizational, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Commitment to teamwork, accountability, and continuous learning