Platform Administrator

Position Overview

As Platform Administrator, you will be responsible for providing technical support and customer service to all areas of the Kiewit organization. Tasks include handling escalated customer issues covering a variety of services. This is a position on a newly formed team looking for self-starters who are actively looking to take on issues and resolve them in a timely manner. 

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decisions.

Location

This is a full time in office position. This position does not offer the ability for remote or hybrid work. This role does not offer relocation assistance. Employee will report in office to 12312 Port Grace Blvd. La Vista, NE 68128 daily from 9:00am to 6:00pm CST.

Responsibilities

• Provides technical support and troubleshooting, resolving issues in a timely manner.
• Collaborates with technology teams and business users to efficiently and effectively resolve issues and escalate when necessary.
• Proactively monitor and troubleshoot network stability and performance issues.
• Keep security focus while administering and providing access to business-critical platforms.
• Diagnoses and resolves technical issues promptly to minimize downtime and maintain system integrity.
• Performs routine checks and maintenance tasks to ensure the health and functionality of IT systems.
• Develops and updates a knowledge base of common issues and solutions for tier 1 technicians where necessary.
• Reliable and consistent attendance
   

Qualifications

• High School Diploma / GED
• 2-4 years working in a technical environment, administering systems and providing customer service.
• Working knowledge of network infrastructure and computing infrastructure.
• Knowledge of the OSI Model and TCP/IP protocols.
• Ability to troubleshoot wired and wireless connectivity issues.
• Opening tickets with various ISP providers, providing status updates as needed.
• Technical knowledge and troubleshooting experience with common business technologies (exchange, network drives, system configuration)
• Ability to manage permissions groups and actively troubleshoot firewall applications.
• Highly motivated to resolve issues, take initiative, and organize work.
• Ability to take call on rotation. 
• Ability to work 9:00am to 6:00pm CST daily on site. 
• Nice to have: experience with scripting and automation technologies
• Ability to follow Kiewit standards and policies.