Field Support/Human Capital Management Lead

Position Overview

The Field Support/HCM Lead is responsible for training and coaching a highly engaged team of coordinators who provide quality support and outstanding customer service to all areas of the Kiewit organization.

District Overview

Kiewit Business Services is a cross-functional organization allowing growth and movement across different business services. Our shared service model empowers you to solve real business problems, innovate new solutions and drive organizational change while finding your path. We do this through open and accessible leadership, offering opportunities across teams and business services, committee involvement and a focus on customer service and continuous improvement.

Location

This is a full time in office role located on our LaVista, NE campus. 

Responsibilities

Primary Roles and Responsibilities
- Lead a team of 3-5 coordinators, including training, mentoring, quality review, productivity guidance, and troubleshooting
- Use technology effectively to resolve service requests promptly and accurately
- Review coordinator work for accuracy and service quality; monitor workloads and provide backup as needed
- Create and maintain process documents, training materials, and work instructions
- Support testing and cutover activities for Field Support/HCM related system enhancements
- Perform data analysis and reporting to support business needs
- Maintain a strong understanding of Kiewit’s core business operations, organizational structure, and departmental functions
- Model excellent customer service and respond quickly to business-critical issues
- Identify policy gaps and process improvement opportunities; collaborate with partners to drive efficiency
- Maintain the highest level of confidentiality
- Communicate effectively across all levels of the organization and escalate critical issues to leadership in a timely manner

Secondary Roles and Responsibilities
- Participate in collaboration and continuous improvement initiatives
- Perform other job-related tasks as needed or assigned

Qualifications

- Proficiency in Microsoft Office 
- Strong attention to detail; able to analyze data and identify discrepancies
- Self-motivated with a strong sense of urgency
- Leadership skills in coaching, collaboration, decision making, and relationship building
- Excellent organization and time management; able to set goals and prioritize work
- Strong written and verbal communication; able to influence, motivate, and actively listen
- Understanding of functional and end-to-end processes
- Strong problem solving and critical thinking abilities
- Able to work accurately and independently in a fast paced, high-volume environment
- Possess excellent customer service and collaboration skills
- Ability to analyze alternatives and make sound decisions

Preferred Qualifications
- SAP experience 
- HCM/HR/Payroll experience
- Prior experience in a shared services environment #LI-AK1