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Employee Services Lead (Center of Excellence) - HR Operations


Omaha, NE, US Houston, TX, US

Requisition ID: 97679 

Job Level: Mid Level 

Department: Human Resources 

Market: Corporate Home Office 

Employment Type: Full Time 

Position Overview

We have a unique opportunity for a dynamic individual to join our Employee Services team. Someone with 8+ years of HR experience and 3+ years managing a team, with great problem-solving skills, who has the ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment.  Our Employee Services team is responsible for providing high-level support to our employees regarding benefits, new hire administration, onboarding, and HR policies and procedures.  This position requires a well-rounded, detailed-oriented individual with excellent interpersonal skills. 

As an Employee Services Lead you will manage a team of HR Advisors that serve as the first point of contact for employee assistance through our AskHR support portal, responding to employee questions and requests via telephone, chat, email, and drop-in face-to-face interactions. You will coach and develop the team, resolve issues, and manage special projects while working closely with our other HR teams, employees and management.

District Overview

HR Operations is an integral partner and service provider at Kiewit.  In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence.  Our vision is to be a best-in-class international HR organization. 


This position could either be based out of Omaha, NE or our Energy Corridor office in Houston, TX.


•    Manage, lead, and develop HR Advisors to ensure a positive and efficient customer experience through effective delivery and execution of HR services and processes
•    Partner with Centers of Excellence to meet customer needs and implement process improvements
•    Collaborate on special projects as needed
•    Monitor key performance indicators of the Employee Services team.
•    Manage processes and policies relating to day-to-day human resource operations
•    Proactively seek opportunities to refine, expand, and improve the service provided by the team
•    Lead with continuous improvement mindset to contribute to the advancement and success of the Employee Services team
•    Act as the subject matter expert and resolve any escalated issues for the Employee Services team
•    Collaborate with HR partners to communicate and/or present new processes or gather and incorporate feedback
•    Utilize various human resource information systems (HRIS)

  • Experience with the key responsibilities defined above
  • 8+ years in human resources
  • 3+ years’ experience managing others
  • Bachelor’s degree in human resource management, business administration or a related field
  • Experience leading the execution of human resource initiatives
  • Excellent verbal and written communication skills
  • Ability to effectively work with employees at all levels of the organization
  • Ability to create and maintain relationships with business partners 
  • High energy with the ability to energize others    
  • Ability to autonomously attack problems while driving solutions collaboratively in a team environment
  • Enjoys a challenge and is committed to leading a team in a high-performance organization

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

There’s no limit to what you’ll work on at Kiewit. With contracts in different markets and geographic areas, you’ll tackle new challenges all the time. Whether you’re building a facility that can turn water into power or engineering safer infrastructure networks, you’re bound to push the limits of innovation in new and exciting ways.

With Kiewit, you’ll have the potential to work on a variety of projects in seven major markets. From railroads to tunnels, renewable energy to biofuels, you’ll be part of a mission that’s bigger than you can imagine. 

Here, you’ll team up with market experts and gain cross-functional experience — all while helping people across the globe live better.