Campus Technician - Kiewit Technology Group

Position Overview

Campus Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. Campus Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. Campus Technicians also assist with remote support of Kiewit employees with technical needs. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget. 

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day. 
 

Kiewit is one of North America's largest and most respected construction and engineering organizations, with its roots dating back to 1884. Kiewit offers construction and engineering services, including transportation, water/wastewater, power, oil, gas and chemical, building and mining. The employee-owned company operates through a network of offices and projects in the United States, Canada and Mexico. Kiewit employs more than 22,000 staff and craft employees.

How We're Different: 

• Consistently ranked within the top five of the "Top 400 Contractors" according to the Engineering News-Record
• Consistently recognized as one of the best places to work in North America and named one of Fortune's Most Admired Companies
• Top-tier health, dental and vision insurance available from day one of employment
• RRSP/401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent
• Our employees are entitled to accrue at least 4 weeks of paid time off each year
• We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Location

This position is located at 10055 Trainstation Cir, Lone Tree, CO 80124.

Responsibilities

• Provide customers with technical guidance or direction
• Provide desktop and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors
• Respond to all assigned tickets in a timely manner
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
• Research and resolve escalated trouble tickets
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Provide quality customer service that exceeds customer expectations
• Prioritize and organize work to meet requirements, goals and deadlines
• Escalate to manager any situation outside the employee's control that could adversely impact the services provided
• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems
• Other duties as assigned

Qualifications

• Must possess and maintain a valid driver’s license
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Work well individually and with teams
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must have good organizational and documentation skills
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Operating, Online and Back Office systems
• Knowledgeable with Apple devices and Apple iOS (iPhone and iPad)
• Willing to travel when needed
• Have a strong desire and ability to learn new things
• Must be able to lift and move heavy objects (40+ lbs)
• Must have good attention to detail

Preferred:

• Associates degree in computer science, MIS or a related field
• Experience with ticketing system - ServiceNow
• Experience installing and troubleshooting computer software and hardware
• Ability to troubleshoot personal computer and peripherals
• Technical knowledge of Microsoft Office applications