Application Support Analyst

Position Overview

At Kiewit, we build more than infrastructure, we build solutions that support our people and projects across North America. As an Application Support Analyst II, you will play a key role in maintaining the reliability and performance of a broad portfolio of business-critical applications.

This position serves as a primary escalation point for complex technical issues and works closely with internal teams and external partners to deliver timely, effective solutions. Success in this role requires strong troubleshooting skills, a collaborative mindset, and a commitment to continuous improvement.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day. 
 

Kiewit is one of North America's largest and most respected construction and engineering organizations, with its roots dating back to 1884. Kiewit offers construction and engineering services, including transportation, water/wastewater, power, oil, gas and chemical, building and mining. The employee-owned company operates through a network of offices and projects in the United States, Canada and Mexico. Kiewit employs more than 22,000 staff and craft employees.

How We're Different: 

• Consistently ranked within the top five of the "Top 400 Contractors" according to the Engineering News-Record
• Consistently recognized as one of the best places to work in North America and named one of Fortune's Most Admired Companies
• Top-tier health, dental and vision insurance available from day one of employment
• RRSP/401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent
• Our employees are entitled to accrue at least 4 weeks of paid time off each year
• We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Location

This position is based in Omaha, Nebraska.

Responsibilities

• Advanced Application Support:
  Troubleshoot and resolve complex application issues, including system errors, performance concerns, and software defects escalated from Level 1 support.
• Application & Platform Management:
  Support and maintain over 400 applications across desktop and enterprise environments, including platforms such as ACC/Forma, ProjectWise, and Trimble.
• License Administration:
  Manage user and server licensing across multiple vendor platforms, including assignments, renewals, and version upgrades.
• Incident Escalation:
  Act as a second-level support resource, ensuring incidents are resolved within defined Service Level Agreements (SLAs) and communicating effectively with stakeholders.
• Vendor Coordination:
  Partner with software vendors to support troubleshooting, licensing, and system updates, ensuring alignment with business needs.
• System Monitoring & Reliability:
  Perform system health checks, monitor application performance, and implement improvements to enhance stability and efficiency.
• Documentation & Knowledge Sharing:
  Create and maintain clear, actionable knowledge base documentation to support issue resolution and improve team effectiveness.
• Cross-Functional Collaboration:
  Work closely with development teams, system administrators, and other KTG groups to deploy updates and resolve technical challenges.
• Team Support & Coverage:
  Contribute to a team-oriented environment focused on shared knowledge, cross-training, and consistent support coverage for Kiewit employees and internal partners.

Qualifications

• Experience in application support, IT support, or a related technical field (Level 2 support experience preferred)
• Demonstrated ability to troubleshoot complex technical issues across multiple systems
• Familiarity with software licensing and vendor coordination processes
• Experience supporting engineering or construction-related applications is a plus
• Strong organizational, communication, and documentation skills
• Ability to manage competing priorities in a fast-paced environment
• Commitment to teamwork, accountability, and continuous learning