Technology Group Campus Technician

Position Overview

TG Campus Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated. TG Campus Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.

TG Campus Technicians also assist with remote support of Kiewit employees with technical needs. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.

District Overview

Kiewit Technology Group builds solutions to enable and support our company's expansive operations. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team utilizes systems and tools that manage every part of Kiewit's business and the project lifecycle to improve planning and day-to-day execution in the field. We give our people real-time data to make faster, smarter decision

Location

This is a fulle time in-office role located on our Lenexa, KS campus. Travel no more than 25% of the time may be expected. 

Responsibilities

Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors

• Provide customers with technical guidance or direction

• Respond to all assigned tickets in a timely manner

• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal

• Research and resolve escalated trouble tickets

• Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures

• On-site and Remote client support of various enterprise and desktop applications

• Establish and maintain a professional relationship with customers, team members and department contacts

• Provide quality customer service that exceeds customer expectations

• Prioritize and organize work to meet requirements, goals and deadlines

• Escalate to manager any situation outside the employee's control that could adversely impact the services provided

• Preparation of conference rooms for large meetings with some troubleshooting of office AV systems

• Must be able to lift and move heavy objects (40+ lbs)

• Other duties as assigned

Qualifications

• Must possess and maintain a valid driver’s license
• At least 2 years of professional work experience
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Work well individually and with teams
• Capable of using attentive and active listening skills to gather requirements and assess situations
• Must have good organizational and documentation skills
• Must have excellent verbal and written communication skills
• Proficient with Microsoft Operating, Online and Back Office systems
• Knowledgeable with Apple devices and Apple iOS (iPhone and iPad)
• Willing to travel when needed
• Have a strong desire and ability to learn new things
• Must be able to lift and move heavy objects (40+ lbs)
• Must have good attention to detail

Preferred:

• Associates degree in computer science, MIS or a related field
• Experience with ticketing system - ServiceNow
• Experience installing and troubleshooting computer software and hardware
• Ability to troubleshoot personal computer and peripherals
• Technical knowledge of Microsoft Office applications #LI-AK1