Training Center Operations Specialist

Position Overview

Kiewit is seeking a highly personable, resourceful and action-oriented Training Center Operations Specialist to serve in a senior-level operating role supporting the DFW Craft Training Center.

This position owns the day-to-day operating experience surrounding our training programs. The Training Center Operations Specialist serves as a primary resource for craft learners, visitors, vendors and internal partners and helps ensure the Training Center operates in an organized, welcoming and professional manner.

The role combines learner support, lodging and transportation logistics, vendor management, purchasing, Training Center readiness, first-day onboarding, visitor hosting and routine operational problem resolution.

The successful candidate will be someone people naturally approach when they need help and someone who takes ownership when something needs to be resolved. This person must be comfortable working with craft employees, recruiters, vendors, instructors, support personnel and company leadership while exercising sound judgment about what can be handled independently and what should be escalated.

This is not an instructor, recruiter, HR generalist, facilities technician or administrative coordinator role. Training Center leadership retains responsibility for instruction, training quality and significant learner matters. This position owns the operating environment and small support team around the program.

What Success Looks Like

· Learners feel well supported and cared for throughout their Training Center experience.

· Employees and visitors know whom to approach when they need help but do not know where to start.

· Routine operating problems are resolved without unnecessary escalation.

· Hotels, transportation providers and other vendors reliably support Training Center operations.

· Shared spaces remain organized, stocked, professional and ready for use.

· Training Center leadership receives visibility into meaningful issues without being consumed by routine operating details.

· The Training Center operating experience continues to improve as the program grow

District Overview

HR Operations is an integral partner and service provider at Kiewit. Human Resources supports the business through areas including recruiting, onboarding, employee services, workforce development, training and development, and other people-focused programs.

The DFW Training Center is focused on preparing craft employees for successful careers on Kiewit projects through structured classroom and hands-on training.

Location

This position will be based onsite at the DFW Training Center in the Dallas-Fort Worth area. This is not a remote or hybrid position.

This role is primarily onsite. On active instructional days, the expected onsite schedule is generally 8:00 a.m.-5:00 p.m. The schedule may flex earlier or later when learner transportation, arrivals/departures, leadership visits, special activities or travel disruptions require coverage. Occasional early, late, weekend or travel-related support is expected when operating needs require it; routine evening/weekend work and continuous on-call coverage are not expected.

Responsibilities

Qualifications

· Approximately 8-12 years of progressively responsible experience in craft training, workforce development, hospitality, operations, learner support, customer service, education, student services, travel, events or another people-intensive operating environment preferred; demonstrated scope and judgment matter more than tenure alone.

· Demonstrated ability to build trust and productive relationships with individuals from varied backgrounds and organizational levels.

· Strong service and hospitality orientation combined with the confidence to establish and reinforce expectations.

· Proven ability to take initiative, solve routine operational problems and follow issues through completion.

· Ability to manage multiple changing priorities in a busy operating environment.

· Strong organizational skills and attention to details affecting employee and visitor experience.

· Sound judgment and the ability to determine what can be handled independently and what requires leadership involvement.

· Strong written and verbal communication skills.

· Ability to interact effectively with craft employees, vendors, recruiters, instructors, business personnel and company leadership.

· Ability to professionally represent Training Center leadership.

· Proficiency with Microsoft Outlook, Teams and Excel.

· Experience with SharePoint, Concur, SAP/P2P, GEP, SuccessFactors or similar enterprise tools preferred.

· Experience with purchasing, vendor coordination, travel logistics, expense processes or related business functions preferred.

· Bilingual English/Spanish capability preferred but not required.

· Construction industry experience is helpful but not required.

· Prior Human Resources experience is helpful but not required.

· Bachelor’s degree in business, hospitality/tourism, education, Human Resources, communications, operations or a related field preferred. Relevant professional experience may substitute for formal education