IT Field Technician - Industrial Construction

Position Overview

The Field Technician’s primary responsibility is to provide deskside, remote, and field support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable).  This position supports and assists with implementing Kiewit Technology Group policies and procedures.  The Field Technician’s primary responsibility is to provide deskside, remote, and field support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable).  This position supports and assists with implementing Kiewit Technology Group policies and procedures. 

District Overview

TIC is a Kiewit Subsidiary that provides direct-hire construction services for industrial projects. TIC Denver has projects in Power, Industrial Manufacturing, Oil Gas Chemical, and Mining across the United States. Its projects range from small capital work up to major EPC projects. We are looking for people committed to the construction industry in an “open-shop” environment.

Location

This position will be located on our project site in Abilene, Texas. 

Responsibilities

• Monitor the ServiceNow ticketing system for technical support requests, incidents and projects in assigned office, job site and/or region.
• Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer’s satisfaction.
• Create ServiceNow tickets for work performed that was not customer submitted.
• Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow.
• Create and maintain technical documentation related to various support activities and projects.
• Assist with hardware lifecycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning.
• Maintain software lifecycle management including deploying, tracking, upgrading and maintenance (as needed for proprietary or district point solution software).
• Assist with job site mobilization, site changes and demobilization as needed.
• Oversee vendor activities, as needed, to ensure the work meets expectations.
• Assist with various Kiewit Technology Group initiatives or projects.
• Provide clear, relevant, consistent and proactive communication with all stakeholders.
• Prioritize and organize work to meet requirements, goals and deadlines.
• Recognize and escalate issues, risks and/or concerns in a timely manner.
• Provide hardware and software training for customers.
• Procure hardware or software.
• Establish and maintain a professional relationship with customers and team members.
• Provide a high level of customer service at all times.

Qualifications

• Associate Degree in Computer or Technology Certificate preferred or equivalent combination of education and experience.
• Must possess and maintain a valid driver’s license.
• Have a strong desire and ability to learn new things.
• Must have excellent verbal and written communication skills.
• Ability to work under pressure and at a fast pace.
• Must have good attention to detail.
• Must have good organizational skills.
• Must be able to lift and move heavy objects (40+ lbs).
• Proficient with Microsoft Operating, Online and Back Office systems.
• Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
• Must provide high levels of customer service at all times.
• Work well individually and with teams.
• Capable of using attentive and active listening skills to gather requirements and assess situations.
• Ability to travel for various lengths of time is a plus.
• Understanding of structured data cabling a plus.
• Ability to pull occasional ethernet cables and terminate a plus.

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