Operations Administrative Assistant - Continental Fire Protection

Position Overview

Continental, a subsidiary of Kiewit Corporation, is a leader in Fire protection and one of the top 20 Fire Sprinkler contractors in the nation. We are hiring an Operations Administrative Assistant based in our office in Omaha, NE. The Operations Administrative Assistant plays a key role in maintaining organized, efficient, and secure document workflows within the office environment. This position requires strong technical proficiency and attention to detail to manage documentation, ensuring timely logging, tracking, and distribution of materials internally & externally to governing bodies.This candidate will support cross-functional teams by coordinating document flow, maintaining control, and facilitating access to critical information. They will collaborate closely with others to streamline operations, uphold compliance standards, and meet deadlines.Strong communication and teamwork skills are essential, as the role involves working with a broad range of colleagues to manage multiple priorities in a fast-paced office setting. 

We pride ourselves on developing top-notch people into the managers and leaders of the future. Our success is evidenced by the number of successful, long-term Continental employees. We commit extensive resources to training and developing our people through formal programs and hands-on experience. Our experienced personnel, use of innovative technology and genuine dedication to customer service has established us as a trusted source for fire protection services.

District Overview

Continental Fire Sprinkler Company is one of the Midwest’s largest and most-respected fire protection contractors.With its headquarters in Omaha, NE, Continental also operates branch offices throughout the region. Continental offers complete construction services for all markets and project sizes as well as testing and maintenance services.

Location

This position is based full time in our corporate Continental office in the Millard suburb of Omaha, NE at 4518 S133rd Street, Omaha. We do not offer relocation for this position and are looking for local candidates.

Responsibilities

• Support the Operations team and services team with administrative and customer support.
• Implement specific procedures and processes for receiving and distributing incoming documents, logging, filing, reviewing and approvals. 
• Demonstrate commitment to quality assurance and manage the compliance engine of the business. 
• Manage work orders. 
• Manage deadlines and ensure appropriate communication is provided to all relevant partiesl
• Develop documents in Word, presentations in PowerPoint and reports/charts in Excel.
• Utilize web-based programs to manage and maintain customer data and records.
• Support customers with inbound and outbound customer service calls, and handle scheduling forservices/repairs.
• Perform other office/administrative functions as necessary, while supporting co-workers. 
• Experience and ability to work in a fast paced office, with multiple responsibilities, and able to pivot as necessary to new tasks

Qualifications

• Bachelor's degree in Business is preferred, but not required. 
• 2+ years related operations administrative support experience is required - advanced knowledge of operational procedures and tools obtained through work experience.
• Experience working with Engineering / Design and construction operations teams and customers, highly desirable.
• Experience developing presentations in PowerPoint, documents in Word and developing reports/charts in Excel using advanced functions like Pivot tables, Vlookup, and formulas.
• Experience using SharePoint desired; otherwise technologically savvy with the ability to pick up new software quickly.
• Experience dealing with customer calls to resolve issues with a sense of urgency and positive attitude.
• Experience performing outbound calls with customers to set up schedules, resolve issues.
• Demonstrated record of success working in a highly diverse team-oriented office environment.
• Displays the following competencies: Detail orientation, Ability to multi-task, great communication skills (orally and written), computer savvy, problem solving skills, team orientation, ability to work at a fast pace

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