Depot Tech Intern - Kiewit Technology Group

Position Overview

Do you want an inside look into the information technology profession that will inspire you as you make career plans for the future? Do you want to be part of an industry that makes a real difference in people’s lives all over the world?  This paid high school internship will give you hands-on experiences and help you develop industry knowledge to jump-start your career!  
The Service Technician will have responsibilities for repair, imaging, configuration, and deployment of physical desktop and laptop devices.  This position will be required to maintain physical inventory, escalate issues as they are encountered, and troubleshoot basic hardware issues on laptop and desktop PC’s.  This position will report to the Edge Compute Services manager within the Kiewit Technology Group Operations organization.
 

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day. 

Location

Omaha, NE in our Kiewit Business Center office location. 12720 I St, Omaha, NE 68137.

Responsibilities

•    Follow all documented procedures related to PC imaging and repair.
•    Identify and troubleshoot basic hardware issues.
•    Testing, cleaning and general preparation of used laptop and desktop PCs.
•    Boxing, packaging, loading, and shipping computers and IT accessories.
•    Manage, track, and reconcile incoming and outgoing inventory.
•    Maintain well organized workbench and inventory area.
•    Sort and process new and used incoming equipment.
o    Correct placement of items into inventory, including cables, adapters, peripherals, etc.
o    Assisting with general daily receiving and inventory duties.
•    Entry-level hardware tasks, such as memory expansion, and hard drive removals and/or replacements.
•    Periodically monitor PC Depot ticket queue.
•    Manage and prioritize multiple related projects, including troubleshooting, operations and maintenance.
•    Providing a high-quality customer experience with a positive attitude.
•    Collaborate with co-workers and internal IT teams.
•    Create technical and procedural standards documentation.

Qualifications

•    Interest in working in and learning more about laptop devices.
•    Ability to work and thrive in a fast-paced environment.
•    Highly motivated, self-starting, and self-directed.
•    Strong communication skills
•    Ability to lift minimum of 25 lbs. on a regular basis.   
•    Ability to maintain excellent attendance.
•    Attention to detail as it relates to software and hardware requests.

Eligibility Requirements: 
•    Must be 16 years of age or older at time of internship.
•    Reliable transportation.
•    Ability to work from assigned Omaha office for the duration of the internship. 
•    Must pass pre-employment drug screen and background check.