HCM Intern -Kiewit Technology Group

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Date: Apr 12, 2019

Location: Omaha, NE, US

Company: Kiewit

Requisition ID: 79915

Position Summary: 
The KTG HCM Intern will work with a team of Product Owners that support the products in the HCM business. The Intern will learn about the HR business processes and help manage work items in the HCM space.  This role will be responsible for assisting with product and project technical support for HCM products.  The Intern will also be responsible for assisting with documentation of business processes and technical solutions.  This resource will be responsible for working with cross-functional teams to realign work items to the appropriate team.  The Intern will also be responsible, in partnership with the Product Owners, for responding to service desk tickets or business requests in a timely manner, researching and resolving escalated technical support issues.  In addition, this role will help with continuous improvement efforts related to the management of our products.  

Responsibilities:
• Assist Product Team in documenting business processes & troubleshooting guides for technical requests
• Provide technical support enabling business users to conduct day-to-day business
• Document incident tickets and service requests with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Establish and maintain a professional relationship with customers, team members and department contacts
• Cooperate with team members to provide the best customer experience possible
• Provide quality customer service that exceeds customer expectations
• Escalate to Product Owner/Product Manager any situation outside the employee's control that could adversely impact the services being provided
• Participate as an active team member working on various projects within assigned team 
• Under the direction of an application team member, collaborate with end users to analyze and develop business requirements for business application enhancements and problem resolutions.
• Other duties as assigned

Requirements:
• Currently pursuing a degree in IT or related field
• Ability to work under pressure and at a fast pace
• Detail-oriented, highly organized
• Ability to communicate effectively, both oral and written in business language
• Ability to communicate on a technical level
• Ability to work effectively in a team environment
• Ability to analyze and interpret information
• Experience with Microsoft Office – Word, Excel, PowerPoint, Outlook
• Maximum work schedule is 40 hours/week

About Kiewit 
As one of North America's largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We’re Different
•    Consistently ranked within the top five of the “Top 400 Contractors” according to Engineering News-Record 
•    Top-tier health, dental and vision insurance available from Day One of employment
•    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
•    Our employees are entitled to accrue at least 20 days paid time off each year
•    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Intern, Engineer, Service Desk, Product Manager, Technical Support, Entry Level, Engineering, Customer Service, Operations, Technology

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