Deskside Support Intern - Kiewit Technology Group

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Date: Apr 10, 2019

Location: Lenexa, KS, US

Company: Kiewit

Requisition ID: 79897

Position Summary:
KSS Field Technician Intern will work with a team of Field Technicians and are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as members of a team by providing on-site technical support for those items escalated by the Service Desk.  Field Technicians are under the supervision of a Field Services Lead Associate.  This Intern role will be trained to provide technical support for all technical issues.
This role will be responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.  Also, are responsible for responding to service desk tickets in a timely manner, researching and resolving escalated technical support issues.  Technical support issues may include: resetting passwords, unlocking accounts, installing software, and executing scripted troubleshooting processes.  Field Technicians are to document all trouble tickets with clear, concise explanations in a timely and accurate manner, and prioritize tickets based on their level of urgency.

• Provide a consolidated point of contact for providing escalated technical support to Kiewit employees
• Respond to all assigned tickets in a timely manner
• Communicate with District Managers to coordinate all district technical needs
• Research and resolve escalated trouble tickets
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• On-site and Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Cooperate with team members to provide the best customer experience possible
• Provide quality customer service that exceeds customer expectations
• Assist Service Desk when needed or when assigned by taking customer calls or chats.
• Escalate to Lead Associate any situation outside the employee's control that could adversely impact the services being provided
• Other duties as assigned

• Currently pursuing a degree in IT or related field
• Target start date is mid-May
• Excellent customer service and communication skills
• Ability to work under pressure and at a fast pace
• Detail-oriented, highly organized
• Prior technical support experience
• Able to work an 8-hour day shift
• Able to lift up to 40lbs on a regular basis

About Kiewit 
As one of North America's largest, most respected construction and engineering organizations, with 2018 revenues of $9 billion, Kiewit exists to make a difference. We improve and connect communities across the United States, Canada, and Mexico through complex projects in transportation, water/wastewater, power, oil, gas and chemical, building, industrial and mining. Our services are as diverse as the skills of our 20,000-strong workforce to whom we provide challenging, honest work in a caring and collaborative culture. A sense of adventure, pride and fulfillment is built into every career at Kiewit.

How We’re Different
•    Consistently ranked within the top five of the “Top 400 Contractors” according to Engineering News-Record 
•    Top-tier health, dental and vision insurance available from Day One of employment
•    401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent of base pay
•    Our employees are entitled to accrue at least 20 days paid time off each year
•    We spend an average of $8,500 per employee each year on training and career development and reimburse up to $5,250 per year in outside tuition costs

Kiewit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City

Job Segment: Technical Support, Intern, Engineer, Service Desk, Field Service, Technology, Entry Level, Engineering, Customer Service, Manufacturing

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